We started by identifying Texas’ five biggest auto insurers by market share and comparing their financial strength, coverage options, and customer service using methodology similar to that in our review of the best car insurance providers. Then we checked J.D. Power and Consumer Reports to see how each company’s customers scored them on overall satisfaction and on the claims experience. Finally, we collected quotes for six hypothetical drivers, taking note of each company’s available endorsements and discounts.
Collision insurance is a coverage that helps pay to repair or replace your car if it's damaged in an accident with another vehicle or object, such as a fence or a tree. If you're leasing or financing your car, collision coverage is typically required by the lender. If your car is paid off, collision is an optional coverage on your car insurance policy.
We surveyed 2,799 consumers who filed a car insurance claim in the last five years, asking questions about their car insurance company. These questions covered satisfaction with the ease of filing a claim, customer service, claim status communication, claim resolution, and overall value. We also asked whether they’d recommend the company and if they planned to renew their policy. We used their responses to build our Best Car Insurance Companies ranking.
Travelers: Travelers is the second-best car insurance company. Travelers' customers report that they appreciate the customer service Travelers provides, and the company gets high marks for how it resolves its customers’ claims. Travelers' lost a few points from customers who didn’t feel like they got good value from the company, and Travelers' average annual rates are a bit higher than average among all companies on this list.
Comprehensive car insurance covers damages from an "act of God," or events that are not caused by a car driving into something else. An "act of God" can include things like damage from a heavy tree branch falling on your car. Since you have no control over when or why a tree branch would fall on your car, this kind of accident would be covered under your comprehensive policy.
Allstate is more reasonable in terms of pricing, and it came out cheapest for drivers under age 25 in our quotes. Consumer Reports readers rated it just a hair lower than State Farm in overall satisfaction, but Allstate pulled ahead in J.D. Power ratings with a superior score in agent interaction. There’s no denying that Allstate is popular in Texas, with the second-most market share of any company at roughly 11.7%. It’s also one of the only companies to offer “gap” insurance for new cars, something that State Farm is missing. And if your Allstate quote is lower than those from its competitors, it could mean the difference in whether you can afford comprehensive and/or UM/UIM coverage, two especially valuable add-ons in Texas.
These are on the high side, but there are still instances in which they won’t be enough to fully cover you. For example, if you accidentally hit a luxury car, replacing it could easily cost more than the $25,000 legal minimum for property damage coverage. If the other driver is injured, their medical bills could also exceed the $30,000 bodily injury minimum fairly easily. In each case, you’d be responsible for making up the difference yourself.
When it comes to certain types of car insurance, you can save by owning a car that’s less expensive to repair or replace. Comprehensive car insurance and collision car insurance coverage cover damages to the car as the result of a collision with another car, or because of another event, like a natural disaster. If your car is going to cost more to fix or replace, your car insurance rates will be higher. As your car ages and becomes worth less money, contact your insurance company to see if you can get a decrease in your rates.
While all car insurance companies offer a similar product, they differ in how they deliver it. Some car insurance companies are basically self-service, allowing you to shop for and choose a policy completely online. Others use local agents who can meet with you and talk you through the process of buying a policy and personally handle any claims you have. Some companies use a mix of the two. Make sure you find a company that has the type of service you want.
Farmers has the fifth-largest market share in Texas at 8.2%. According to J.D. Power, Texans are more impressed with their Farmers claims experiences than they are with Allstate’s. Unfortunately, Consumer Reports readers expressed a bit more annoyance with the timeliness of their payments when comparing Farmers to State Farm and Allstate. Farmers’ financial strength is also a couple of notches lower than the rest. This doesn’t mean that the company's about to go bankrupt — it’s just the difference between “quite stable” and “completely rock-solid.”