Cost is another major consideration you’ll have when choosing the best car insurance company for you. After all, you need insurance you can afford. While you should compare rates from several companies, make sure you’re comparing rates for your situation. Insurance companies can charge drastically different rates depending on a person’s age, gender, driving record, credit history, ZIP code, the number of miles they drive per year, the value of their car, and other factors. It makes no sense to compare rates for a 16-year-old male from one company with the rates for a 60-year-old female from another – especially if you’re neither a 16-year-old male nor a 60-year-old woman. It’ll take some time to gather quotes to compare rates, but rates can vary by several hundred or even a few thousand dollars per year from company to company. The time you spend can pay off in the end. When comparing rates, make sure you consider any car insurance discounts you may qualify for.
State Farm has many satisfied customers in Texas, judging by its 15% market share — the largest in the state. State Farm outperformed almost every company on our list in customer service scoring by J.D. Power and Consumer Reports. It also has a stellar website, which helps you understand which coverages best fit your specific needs. We would’ve liked a Live Chat feature, but there are plenty of contact alternatives, including a mobile app.
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American Family: American Family car insurance is the lowest-ranked company on our list. While a fair number of customers said filing a claim with American Family was easy, that was about the only positive thing they had to say, with the company faring poorly on measures of customer service, communication about claim status, value, and claim resolution.
To get the cheapest car insurance, start by comparing rates. You can use our list of the Cheapest Car Insurance Companies to see which company has the cheapest rates in our study for your situation. Don’t stop there, however. A company with cheap rates may not have the best service or very satisfied customers. Balance cheap auto insurance rates with the kind of service you want to live with when choosing an insurance company.
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That said, the State Farm quotes we received were shockingly expensive when compared to the competition — typically around three times as much. While the extra cost may be worth the guarantee of good financial strength and customer service, we always recommend gathering quotes from multiple providers to see which strikes the best balance between cost and coverage.
Let's use the aftermath of a major storm to illustrate the differences between collision and comprehensive. Within that storm, let's consider two hypothetical events: First, a heavy telephone pole was blown down and fell on your truck, or second, you swerved to avoid a falling tree and wound up crashing into a guardrail. In the first event, you couldn't control when or why a tree fell on your car. This kind of accident would get reimbursed under your comprehensive policy. In the second situation, you were driving the car and ultimately swerved into the guardrail. This makes it a collision, and collision insurance pays for the damages.
When you apply for auto insurance in Texas, providers are legally required to offer $2,500 in Personal Injury Protection coverage (PIP). This type of coverage is mandated in so-called “no-fault” states, but it’s optional in Texas (although you do have to refuse it in writing). If you select it, 100% of the coverage amount will be available for your medical bills following an accident, regardless of who was at fault. While you may be covered under your own health insurance for those costs, PIP has the added benefit of covering up to 80% of your lost income if you’re unable to work following an accident. It’s a nice protection, but keep in mind that $2,500 won’t go that far in such a case. While most companies will let you raise the limit, it’s one of the costlier options to add, so if you’re on a budget, you’ll have to weigh its value against things like comprehensive and UM/UIM coverage.
However, their online quote process is not instant; instead, you’ll fill out your personal information, your vehicle and the coverage you want. This information will be routed to a local AAA insurance agent to follow-up within one business day. Not every major insurance company operates with local agents, and many would rate this more personal touch as a plus in AAA’s column.
You’ll notice that none of that liability coverage pays for your car or injuries, nor for any injuries your passengers sustain if you cause a wreck. This is why many people — particularly those whose car isn’t yet paid off — want “full coverage” car insurance. This isn’t actually a type of coverage, but instead typically refers to policies that include liability coverage, plus comprehensive and collision coverages.
Bad auto insurance comes in many forms. With bad car insurance, premiums are higher than they should be, or the company offers low premiums but minimal coverage. Some car insurance companies have poor customer service and don’t effectively communicate the status of your auto insurance claim. Others require you to use only repair shops that they approve of, and those shops can be inconvenient to access, forcing you to travel across town for repairs or wait weeks for an appointment. Still other auto insurance companies don’t have a comprehensive network of adjusters, so you have to wait longer for your claim to be processed so you can get the repairs you need. In a worst-case scenario, a car insurance company may not have the financial resources to pay claims, leaving its customers high and dry.
Progressive is another solid option for Texans, but it lags slightly behind our top picks in both financial strength and claims satisfaction ratings. The differences are pretty minor, but they make it hard to justify Progressive over State Farm or Allstate on the basis of anything except price, which was about average. We did like how easy it was to get a quote through the website, though, and Progressive was one of the only companies we looked at to provide a Live Chat option.
So, what does the best car insurance look like? The best car insurance companies balance their rates with the amount of coverage they offer, so their customers don’t pay more than they have to and are covered when they need to make a claim. The best car insurance companies work with you to figure out how much car insurance you need and explain your policy to you. When you need to file a claim, the best auto insurance companies walk you through the process, keep you informed, and work with you to resolve any issues you have. The best auto insurers will help you understand how car insurance works and make you feel like you’ve gotten the best value for your money when you insure your vehicle. The best car insurance companies will also offer you auto insurance discounts for things like having multiple policies or a good driving record. Finally, the best car insurance companies have great customer service, keep their customers updated on the status of their claims, and make sure the customer is satisfied with the way the claim is resolved.
Regardless of the type of car you drive or where you drive it, by owning and operating a vehicle and driving it on public roads, your car is vulnerable to all types of losses and damages, both to yourself and to others on the road and their property. Though you’re probably most concerned with accidents, your vehicle can also be damaged by acts of weather such as falling tree limbs or monster-sized hail, vandalism or even invaded by creepy crawlers, especially if you park outside or on the street.